Reducing costs through online transactions. Example of Carrier Corporation

A Fortune Biweekly survey of top US executives in 2000 found that the most admired companies were those that made extensive use of the Internet. The top ten also includes companies that have, at least for the time being, only a moderate interest in this area, but most of them attribute a key place to the Internet in their strategy, and Cisco would not exist at all without the Internet (in total, 7 of the 10 most admired US companies have placed a very heavily on the Internet) [Most Admired Companies , 2000, p. 29].